Frequently Asked Questions
Do you offer free shipping?
Yes. Every order ships free within the United States, with no minimum purchase.
How long will my order take to arrive?
Orders are processed in 1–3 business days. Delivery usually takes 7–15 business days after that. You’ll receive a tracking number by email as soon as your order ships.
How can I track my order?
As soon as your order ships, we email you a tracking number. You can also enter it on our Track Your Order page anytime.
How do I choose my size?
Every product page includes a size chart with measurements. If you’re between two sizes, we recommend choosing the larger one for a more comfortable fit. Still unsure? Send us a message and we’ll help you.
What if I'm not happy with my purchase?
You have 30 days from delivery to request a return of unworn items with their original tags and packaging. Email us first and we’ll send you the return address; return shipping is paid by the customer. If an item arrives damaged, defective or wrong, we’ll replace it or refund it at no cost to you. See our Return Policy.
Which payment methods do you accept?
We accept PayPal and all major credit and debit cards through PayPal’s secure checkout.
How can I contact you?
Email us at hello.lilyandgrace@gmail.com or use the contact form below. We reply Monday through Friday, within 24–48 hours.